Responsible Gaming at Prince Casino

Prince Casino: playing responsibly

At Prince Casino we believe that gambling should always be an enjoyable form of entertainment - never a source of financial stress or harm. We take our responsibility to our players seriously and provide a comprehensive set of tools and resources to help you stay in control of your play at all times.

18+ only: our age verification commitment

Prince Casino is strictly an adults-only platform. You must be 18 years of age or older to register an account and play at Prince Casino. We verify age during the registration process and through our KYC identity verification procedure. If we have reason to believe that a player may be underage, we will immediately restrict their account and request identity documentation. Parents and guardians who wish to prevent minors from accessing online gambling content are encouraged to use parental control software such as Net Nanny, Kaspersky Safe Kids or similar tools available for iOS and Android devices.

Setting deposit limits

You can set daily, weekly and monthly deposit limits directly in your account settings panel. Once a deposit limit is set, it takes effect immediately. Increasing a deposit limit requires a cooling-off period before it becomes active - this is designed to prevent impulsive increases during moments of frustration. Decreasing a deposit limit takes effect immediately with no waiting period. We encourage all players to set deposit limits as a first step in responsible bankroll management.

Loss limits and session time controls

Loss limits can be set for daily, weekly and monthly periods. When your net loss reaches the limit you have set, further bets will be declined until the limit resets. Session time limits set a maximum duration for each gambling session - when the session timer expires, you will be prompted to take a break. Reality checks can be configured to display a notification at intervals of your choice (every 30 minutes, every hour, etc.) reminding you of your session duration and net position. These tools are available in the account settings panel and can be adjusted at any time, subject to the same cooling-off rules as deposit limit increases.

Self-exclusion: taking a break from Prince Casino

Self-exclusion is available for players who feel they need to take a break from gambling. You can self-exclude from Prince Casino for periods of 24 hours, 48 hours, 7 days, 30 days, 90 days, 6 months, 1 year, 5 years or indefinitely. To activate self-exclusion, contact our 24/7 live chat support team or use the self-exclusion option in your account settings. Once self-exclusion is active, your account will be blocked for the full duration of the selected period. Self-exclusion cannot be reversed before the period expires. During self-exclusion, we will also opt you out of all marketing communications.

Free support organisations

If you are concerned about your gambling or the gambling of someone you care about, free and confidential support is available from the following organisations:

• BeGambleAware - www.begambleaware.org - free help and resources for anyone affected by gambling problems
• GamCare - www.gamcare.org.uk - National Gambling Helpline and online chat support
• Gambling Therapy - www.gamblingtherapy.org - global online support service for problem gambling
• GamStop (UK players) - www.gamstop.co.uk - national self-exclusion scheme for UK-licensed gambling sites
• BZgA Hotline (German players) - 0800 1 372 700 - free 24/7 helpline for gambling addiction support in Germany

Recognising problem gambling

Gambling becomes a problem when it has a negative impact on your finances, relationships, mental health or work. Warning signs include: spending more than you can afford to lose, borrowing money to gamble, lying to family or friends about gambling activity, feeling anxious or irritable when not gambling, gambling to escape stress or negative emotions, or continuing to gamble in pursuit of previous losses. If you recognise any of these patterns in your own behaviour, please use our self-exclusion tools or contact one of the support organisations listed above.

Self-assessment

Not sure whether your gambling is becoming a concern? BeGambleAware offers a free self-assessment tool at www.begambleaware.org that can help you understand your gambling patterns and identify whether professional support might be helpful. The assessment is anonymous and takes approximately 5 minutes to complete.

Protecting family members

If someone in your household has a gambling problem that is affecting your family, GamCare's National Helpline provides support for family members and friends of problem gamblers as well as the gamblers themselves. Gambling Therapy also offers a dedicated friends and family forum at www.gamblingtherapy.org.

At Prince Casino we want every player to have a safe and enjoyable experience. Always gamble responsibly. Always 18+.

Talking to someone about gambling concerns

If you are worried about your own gambling habits or those of someone you care about, free and confidential support is available. Prince Casino recommends the following organisations:

• BeGambleAware - free advice and support at www.begambleaware.org. National Gambling Helpline: 0808 8020 133 (UK).
• GamCare - counselling and support for anyone affected by gambling problems.
• Gamblers Anonymous - peer support groups available worldwide.
• GamStop (UK players) - free national self-exclusion scheme covering all UK licensed gambling sites.

You can also contact our Support team at any time to discuss the responsible gaming tools available on your account. All limit requests are actioned immediately. Reduction requests take effect straight away. Increase requests may be subject to a reflection period of 24 to 72 hours to ensure the decision is considered.

Protecting young people

Prince Casino is strictly 18+. We carry out age verification checks during registration and at withdrawal. We recommend using parental control software if young people have access to your devices. Services such as Gamban, Net Nanny or Bark allow you to block gambling sites across all browsers on a device. If you believe a minor has accessed your account, contact Support immediately and change your password. Never share login credentials with others.

Reality checks and session management

Reality check notifications can be enabled in your account settings. A pop-up will appear at your chosen interval - every 30 minutes, 60 minutes or 90 minutes - showing your session time and net result. This is designed to interrupt extended sessions and encourage you to review your play. Session limits can also be set to automatically log you out after a defined period. All these tools are available free of charge and can be set or adjusted at any time from the Responsible Gaming section of your account.