Prince Casino Privacy Policy

This privacy policy explains how Prince Casino (princecasino.online) collects, processes and protects the personal data of its users. We are committed to being transparent about our data practices and respecting your privacy rights under applicable law, including the General Data Protection Regulation (GDPR) where applicable.

1. What data we collect

When you register at Prince Casino, we collect: your full name, email address, date of birth, residential address, nationality, phone number (optional), username and account password (encrypted). For KYC verification we collect copies of identity documents, proof of address and proof of payment method. During normal platform use, we collect transaction records, device and browser information (IP address, device type, operating system, browser version), session logs, and communication records (live chat logs, email correspondence).

2. Why we collect your data and the legal basis

We collect and process your personal data for: account registration and management (contract performance); processing deposits and withdrawals (contract performance); KYC and identity verification (legal obligation); fraud detection and AML compliance (legal obligation and legitimate interest); customer support (legitimate interest and contract performance); responsible gaming tools (legal obligation and legitimate interest); marketing communications with your consent (consent - you can withdraw at any time); platform improvement and analytics (legitimate interest).

3. How we use cookies

Prince Casino uses cookies and similar tracking technologies. Types of cookies: essential cookies (required for the platform to function - session management, login state, security tokens); analytics cookies (to understand how players use the platform - anonymised); preference cookies (to remember your language, currency and display preferences). You can manage cookie preferences through your browser settings.

4. Third parties with whom we share data

Prince Casino shares personal data with third parties only where necessary and under strict data processing agreements. Categories of third parties include: payment processors; KYC and identity verification providers; fraud detection and AML service providers; cloud infrastructure and hosting providers; and regulatory authorities and law enforcement agencies (where required by law). We do not sell your personal data to third parties. We do not share your personal data with advertising networks for behavioural advertising.

5. Data retention

We retain personal data for as long as your account is active and for a period thereafter as required by our operating licence and applicable law. Under AML regulations, transaction records and KYC documents are typically retained for a minimum of 5 years after account closure. If you request account closure, we will delete or anonymise data that we are not required to retain by law within a reasonable period.

6. Your data protection rights

Under the GDPR and applicable data protection law, you have the following rights: the right to access your personal data; the right to correct inaccurate data; the right to request deletion of data we are not required to retain; the right to restrict processing in certain circumstances; the right to data portability; the right to object to processing based on legitimate interest; the right to withdraw consent for processing based on consent at any time. To exercise any of these rights, contact our Data Protection Officer via the contact form in the Help section of the platform.

7. Security measures

Prince Casino protects your personal data using industry-standard security measures. All data transmitted between your browser and the platform is encrypted using SSL/TLS. Account passwords are stored in hashed form and never in plain text. We conduct regular security assessments. In the event of a personal data breach likely to result in a risk to your rights and freedoms, we will notify the relevant supervisory authority within 72 hours and notify affected players without undue delay.

8. International data transfers

Prince Casino may transfer personal data to countries outside the European Economic Area (EEA) in the course of operating its services. Where data is transferred to a country without an adequacy decision from the European Commission, we use appropriate safeguards such as standard contractual clauses. Details of specific safeguards applied to any international transfer are available on request from our DPO.

9. Changes to this policy

We may update this privacy policy from time to time. We will notify registered players of material changes by email or through an in-account notification. Last updated: June 2026.

7. Cookies and Tracking Technologies

Prince Casino uses cookies to maintain login sessions, remember preferences, analyse site usage and deliver relevant content. Strictly necessary cookies are required for the site to function and cannot be disabled. Analytical cookies help us understand how players navigate the site so we can improve the experience. Marketing cookies may be used to measure the effectiveness of promotional campaigns. You can control cookie preferences via the cookie settings panel available in the site footer. Disabling certain cookies may affect site functionality.

8. Data Retention

We retain your personal data for as long as your account remains active and for a minimum period after account closure as required by our regulatory obligations and applicable law. Transactional and financial records are retained for a minimum of five years for audit and anti-money laundering compliance. After the retention period, data is securely deleted or anonymised. You may request early deletion of non-mandatory data by contacting our Data Protection Officer at the address below.

9. International Data Transfers

Prince Casino may transfer personal data to service providers located outside your country of residence. Where data is transferred internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities, to protect your data to the same standard as required in your home jurisdiction. We do not sell personal data to third parties.

10. Contact Our Data Protection Officer

For privacy-related enquiries, requests to access, correct or delete your personal data, or concerns about how your data is handled, contact our Data Protection Officer via the Support live chat or the contact form in your account settings. We will acknowledge your request within 5 business days and aim to resolve it within 30 days.